Refund policy

Last updated: 14 July 2026

Every Amy Ann Living piece is made to order.

MADE FOR YOU

Each piece in our collection is built for you after your order is placed, in the configuration, finish and fabric you select. Because your furniture is made to your specification, we do not offer returns or refunds for a change of mind. This is the standard legal position for made to order goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and it is flagged on every product page before you buy. Please take your time over dimensions, finishes and fabrics, and if you are unsure about anything at all, we would rather help before you order: email info@amyannliving.com or call 020 3640 9576.

BEFORE PRODUCTION BEGINS

If you need to change or cancel an order, contact us as soon as possible. If your piece has not yet entered production, we will always do our best to accommodate a change or cancellation as a gesture of goodwill.

DAMAGE IN TRANSIT

Please inspect your furniture at delivery. If anything is not perfect, note it with the delivery team and email photographs to info@amyannliving.com, ideally within 48 hours of delivery, so we can put it right quickly. Where a piece arrives damaged we will repair it, replace it or refund it at our cost, including any delivery charges.

IF SOMETHING IS FAULTY

Your statutory rights always come first, and nothing in this policy limits them. Under the Consumer Rights Act 2015, everything we sell must be of satisfactory quality, fit for purpose and as described. If a piece is faulty, you may reject it for a full refund within 30 days of delivery. After 30 days, we will repair or replace the piece, and if we cannot do so within a reasonable time and without significant inconvenience to you, you are entitled to a price reduction or a refund.

OUR GUARANTEE

Every piece is covered by our guarantee against manufacturing defects, details of which are set out in our FAQ. Guarantee claims can be made at any time by emailing info@amyannliving.com with your order number and photographs.

REFUNDS

Where a refund is due, it will be made to your original payment method within 14 days of our agreeing the refund or receiving the piece back, whichever applies.

QUESTIONS

Amy Ann Living Limited, 3rd Floor, 45 Albemarle Street, London W1S 4JL. Email info@amyannliving.com or call 020 3640 9576.