Frequently Asked Questions

Yes. Every Amy Ann Living piece is a made-to-order and crafted for you once your order is placed, rather than pulled from a warehouse of standing stock. It is a considered way to work, but it is precisely what allows us to offer the full range of finishes, hold our standards, and avoid the waste of mass production.

As soon as you place an order you'll receive a confirmation email with your order number and a summary of your pieces. A member of our team then follows up personally to confirm your finishes and answer any questions before production begins.

Because each piece is made to order, we estimate lead times can take between 8-10 weeks. Your estimated timeframe is confirmed when you place your order, and we keep you updated at each stage through to delivery. If you're working to a deadline, an event, a project completion then please tell us, and we'll always be honest about what's achievable. We will always try and expedite lead times where possible.

If your pieces haven't yet entered production, we can usually amend or cancel your order. Simply contact us as soon as possible. Once a made-to-order piece is in production we're unable to cancel it, as it has been crafted specifically for you.

Often, yes. From bespoke dimensions to a custom dining table, we welcome commissions for private clients and trade projects alike. Contact us with your requirements and we'll advise on what's possible.

Every collection is designed in the United Kingdom and crafted from premium materials - Grade-A solid teak, architectural aluminium and all-weather woven. Each piece is quality-checked before it leaves our factory. If you'd like to feel the materials before you decide, we're glad to arrange samples.

Yes. Our materials are chosen precisely for life outdoors. Grade-A teak is naturally weather-resistant and built to last for decades; our aluminium is powder-coated and rustproof; and our outdoor fabrics resist fading from UV light and chlorinated water. For added protection and to keep everything at its best between uses, we recommend our tailored covers, particularly through winter.

If left exposed, solid teak gradually weathers from warm honeyed gold to an elegant silver-grey patina. This is entirely natural, protective, and to many eyes the most beautiful version of the wood. If you'd prefer to keep the original golden tone, an occasional clean with a dedicated teak cleaner will hold it closer to where it began. Our Care & Maintenance guide covers this in full.

Very simply. Teak needs only an occasional wash with warm, soapy water and a soft brush; aluminium and woven need little more than a wipe. Every order includes our Care & Maintenance guide. We also offer care and maintenance packages through our website.

Yes. We offer tailored protective covers designed to fit our pieces. Used between gatherings and over winter, they significantly extend the life of your furniture and keep it looking its best.

We're happy to arrange material and finish samples so you can choose with confidence, especially helpful when deciding between finishes or fabrics. Contact our team and we'll send what you need.

Yes. We deliver across the UK, Europe and worldwide. Complimentary worldwide shipping is included on all purchases.

Larger pieces are delivered by a specialist furniture service that handles your order with care from our makers to your door. For substantial orders and projects, we coordinate consolidated delivery and, where required, white-glove placement into your outdoor space.

Wherever possible we consolidate your order and deliver everything together, both for your convenience and to keep the environmental impact of delivery as low as we can. Where pieces have different production times, we'll let you know in advance.

Most pieces arrive ready to use or require only minimal assembly. Any requirements are noted on the product page, and our team is happy to advise on handling and placement for larger items.

Before your pieces arrive, please check that access to your outdoor space is suitable for the dimensions listed on each product page. If you're at all unsure, send us your measurements and we'll help you confirm everything in advance.

Because each piece is made to order specifically for you, we're unable to accept returns for a change of mind. We encourage clients to choose carefully and we're always glad to help beforehand with samples, dimensions and advice, so you can order with complete confidence.

In the rare event that something arrives damaged or not as described, please contact us within 48 hours of delivery with photographs, and we'll put it right promptly, whether by repair, replacement or refund.

Where a refund is due, it's processed within 5–7 business days of being agreed. The time it then takes to appear in your account depends on your payment provider.

Yes. Every piece is covered by a 12 month guarantee against manufacturing defects and our fabric materials are chosen to last far beyond that, for decades with simple care.

We accept all major credit and debit cards, along with major digital wallets, through our secure checkout.

For standard collection orders, payment is taken at checkout once your order is confirmed. For larger projects and trade orders, we'll agree a payment schedule with you directly.

Yes. All payments are processed through a secure, encrypted checkout, and we never store your card details.

For an annual fee of £200, members save 20% across the entire collection, with complimentary worldwide shipping and early access to new releases. To join, add the membership to your basket and complete the purchase; once you're signed in, your discount is applied automatically to everything you order. Do add your membership before placing your main order, so the saving applies.

• 20% off the entire collection, all year round
• Complimentary worldwide shipping
• Early access to new collections and releases

First, check that you're signed in to the same account used to purchase your membership. If the discount still isn't applying to your basket, contact us and we'll resolve it for you straight away.

Membership runs for twelve months from the date you join. We'll be in touch as it approaches renewal so you can choose whether to continue - there's never any obligation.

Yes. Our Trade Programme is designed for interior designers, architects, hospitality teams and developers, offering preferential pricing, a dedicated account contact and full project support. You can apply through our Trade page, and we'll set you up within a couple of working days.